ParaPay Agent is any duly approved business entity/individual that have successfully completed the registration process with Canary Tech LTD to render services on her behalf to the public.

a. Must have an existing physical business outlet/location

b. Must have a functional mobile phone number

c. A copy of any statutory ID card (Driver’s license, National ID card, Int’l passport or PVC)

d. Duly completed Guarantor’s Form with Guarantor’s ID card & Passport photograph.

e. A Passport-sized photograph

f. Proof of Address (Utility bill e.g. PHCN, DSTV, GOtv, StarTimes, etc.)

g. 3-month Bank statement (not compulsory for some category of agents)

h. A duly completed ParaPay’ Agent application form/agreement

a. Cash Deposit

b. Cash Withdrawal

c. Fund Transfer

d. Airtime Top up

e. Bill Payments

f. More services depending on category of agent.

If all your documentations are complete, your agent account will be created in 10 minutes.

Yes, you can have as many agent locations or/and accounts as you want.

After registration, ParaPay will give you branding materials that will help in your publicity. E.g. Banners, Posters, Danglers, Stickers & T-Shirts. You are expected to put the branding items in your business location.

For us the onboarding process is not complete without training. Immediately after registration, you will receive an invite for training in any of our hubs closest to you. You can also undertake an online training if you are not able to make it to the hub.

a. Additional income/commission from transaction fees

b. Increased sales due to increased footfalls

c. Good brand

d. Guaranteed training and dedicated field support

e. Comprehensive branding and marketing support

f. Social relevance to the community through Financial Inclusion services (FIS)

g. Low start-up capital

i. ParaPay conducts KYC on a prospective agent and certify that agent meets the agent selection criteria.

ii. A field officer signs up an agent.

iii. Agent completes and submits ParaPay Agent Registration Form and Agreement.

iv. Agent makes provision for the minimum Agent Start-up Capital (N5,000) -Agent funds ParaPay designated bank account or Agent Wallet with the Agent’s minimum start-up capital (depending on agent’s class) by either cash deposit or funds transfer for onward credit to Agent’s trading account or Wallet

v. The ParaPay Agent’s account is activated, and agent receives login details and a credit alert to the tune of the Agent’s deposited start-up capital.

vi. Agent undergoes training and receives the following setup kits:

a. Certificate of Completion/registration called “Agent certificate”

b. Agent code for identification

c. Transaction Log Book/Register

d. Branding materials

e. Commission Structure Sheet

f. Agent commences full operations

A sub-agent is a duly approved business entity that has successfully completed the agent registration process with ParaPay and is authorised to sign up other agents. The entity is called an agent aggregator or sub-agent.

i. You can complete the aggregator registration form on our website (agent.ParaPay.io). Once your registration process is completed and approved you will receive a notification.

ii. Send us a mail to: [email protected] OR [email protected] And one of our team members will reach out to you.

An agent can earn from doing the following transactions for a third party:

a. Cash-out

b. Cash-in

e. Funds Transfers

f. Billspayments

g. Bank account opening

ParaPay Agents’ commissions are paid instantly. All commissions are paid directly to Agents’ designated commission wallet.

Yes. It is called Agent referral.

i. POS

ii. Web

iii. USSD

iv. Mobile

ParaPay’ Agency terminals/channels, applications and processing systems are compliant with the global payment industry security standards. All infrastructure/systems are secured.

We have a 24/7 multi-lingual customer care desk that provides support on all customer’s enquiries, complain, feedback and issues. The desk is made up of experienced personnel with high level of expertise in Agency Banking. They can be contacted via:

i. Email – [email protected]

ii. Phone -- +234 913 444 5083

iii. WhatsApp -- +234 806 178 7752

iv. On-line Chat -- from our website; ParaPay.io

v. On the Agents’ Platform (for registered agents only)